Refund Policy

30-Day Money-Back Guarantee

We stand behind the quality of PostForgeHub and offer a straightforward 30-day money-back guarantee on all paid subscription plans.

• All paid plans (Starter, Professional, Team) include a 30-day money-back guarantee
• Request a full refund within 30 days of your initial purchase
• No questions asked - we'll process your refund promptly
• Contact us at support@postforgehub.com to request a refund

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Time Frame: Refund requests must be submitted within 30 days of the original purchase date
• First Purchase Only: The 30-day guarantee applies to your first subscription payment only
• Active Subscription: Your subscription must be active at the time of the refund request
• Fair Use: We reserve the right to deny refunds for accounts showing signs of abuse or violation of our Terms of Service

How to Request a Refund

Requesting a refund is simple and straightforward:

1. Contact Support: Email us at support@postforgehub.com with the subject line "Refund Request"
2. Include Your Details:
   • Your account email address
   • Order/transaction ID (if available)
   • Brief reason for the refund (optional but helpful)
3. Confirmation: You'll receive a confirmation email within 24 hours acknowledging your refund request
4. Processing: Refunds are typically processed within 5-7 business days

Refund Processing Timeline

Once your refund request is approved:

• Processing Time: 5-7 business days from approval
• Refund Method: Refunded to your original payment method
• Bank Processing: Please allow an additional 3-5 business days for the refund to appear in your account, depending on your bank or payment provider
• Notification: You'll receive an email confirmation once the refund has been processed

Cancellation vs. Refund

Non-Refundable Items

The following are not eligible for refunds:

• Free Plan: The free plan does not involve any payment, so refunds do not apply
• Renewal Charges Beyond 30 Days: Refunds are only available for the initial purchase, not for renewal charges beyond the 30-day window
• Partial Month Refunds: We do not offer pro-rated refunds for partial months of service
• Usage After 30 Days: Refunds are not available after the 30-day guarantee period has expired
• Accounts Terminated for Violations: Accounts terminated due to violations of our Terms of Service are not eligible for refunds

Annual Plan Refunds

For customers who purchase annual subscriptions:

• The 30-day money-back guarantee applies to the full annual payment
• Refund requests must be made within 30 days of the initial purchase date
• Full refund of the annual amount will be processed
• After 30 days, annual plans follow our standard cancellation policy (no refund, but service continues until the end of the annual period)

Chargebacks and Disputes

• If you have a billing issue, please contact our support team first
• We'll work with you to resolve the issue quickly and fairly
• Chargebacks filed without prior contact may result in permanent account termination
• Accounts with chargebacks are not eligible for future refunds or service reinstatement

Changes to This Refund Policy

We may update our Refund Policy from time to time. We will notify you of any changes by:

• Updating the "Last updated" date at the top of this page
• Sending an email notification to all active subscribers (for significant changes)
• Displaying a notice on our website

Your continued use of PostForgeHub after any changes to this Refund Policy constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us: